评论区方案

The next day, the PR team sorted through the comments and found that what netizens cared about was not the mistake itself, but the calm way it was handled.

Speaking of crisis communication, the manager believed transparency mattered more than explanation.

They not only explained the situation publicly, but also turned the internal procedure into a checklist.

As soon as the checklist was posted, even the coworker who loved complaining most gave it a like.

This mistake was a big reminder for Zhao Ming, like a lesson with an overly high tuition fee.

He tested the equipment again according to the checklist, and the more he tested, the more at ease he felt.

In the end, only one comment remained in the livestream room: “This company really seems like it will change.”

The manager smiled and said, “Actually changing is rarer than being able to explain.”